Both the financial and information rights watchdogs are looking into the issues
TSB is facing scrutiny by UK regulators after IT issues led to customers being unable to access their cash and, in some cases, able to see accounts belonging to other people.
A spokesperson for the Financial Conduct Authority (FCA) said the watchdog is “aware of the issue and liaising with the firm”, while a spokesperson for the Information Commissioner’s Office said: “We are aware of a potential data breach in relation to the TSB and are making enquiries.”
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TSB apology after customers complain of online banking 'data breach'
Meanwhile, TSB customers facing a fifth day of online banking issues, as problems which started on Friday continued into Tuesday, due to a planned upgrade which should have been completed by 6pm on Sunday.
In a statement on Monday morning, TSB said that there were still “intermittent issues” with its mobile and online banking services and that it was “working as hard and as fast as we can to get these up and running”.
However, Twitter users complained that they still were unable to access their TSB bank accounts online on Tuesday morning, and TSB’s social media team has said they “don’t have any timescales” they can provide to affected customers.
The bank has been contacted for comment.